Guides

Practical help for indie developers: answering reviews, setting up the store APIs, and turning feedback into a better app.

• TemplatesOct 2·9 min read

  How to reply to negative app reviews: 30 templates for the App Store and Google Play

  30 copy-and-paste reply templates for app reviews: crashes, feature requests, pricing, refunds, login problems, ads and angry users. All fit Google Play's 350-character limit.

• SetupOct 2·6 min read

  How to create an App Store Connect API key to read and reply to reviews

  Step by step: create an App Store Connect API key with the Customer Support role, find the Issuer ID and Key ID, test it, and reply to customer reviews through the API.

• SetupOct 2·7 min read

  How to set up a Google Play service account to read and reply to reviews

  Create a Google Cloud service account, give it the right Play Console permissions, and use the Google Play Developer API to read and reply to app reviews. With common errors.